Frequently Asked Questions about New Zealand Travel

The most popular Train Journeys of New Zealand refer to three iconic scenic train trips that offer remarkable travel experiences across the country. These journeys are:

• The Northern Explorer: A day-long train trip between Auckland and Wellington, passing through the stunning North Island landscapes and featuring highlights like the volcanic heart of the North Island and the UNESCO World Heritage site of Tongariro National Park.
• The Coastal Pacific: A picturesque journey along the east coast of the South Island, connecting Picton and Christchurch. This trip offers breathtaking views of the Kaikōura Ranges, Pacific Ocean, and various charming settlements.
• The TranzAlpine: Renowned internationally, this train journey crosses the Southern Alps, providing a coast-to-coast travel experience between Christchurch and Greymouth. It showcases the stunning Southern Alps, Arthur’s Pass National Park, and diverse forest landscapes.

All three journeys offer luxurious and comfortable travel with spacious carriages, large panoramic windows, and the option to step out into the Open-Air Viewing Carriage. Scenic Café cars provide delightful meals, drinks, and snacks, while passengers can explore towns and settlements along the way for overnight stays.

The Northern Explorer Train, Coastal Pacific Train, and TranzAlpine Train offer several common features across their services:

• Scenic Class Carriages: Passengers can enjoy the breathtaking beauty of New Zealand's landscapes from the comfort of Scenic Class carriages, providing an immersive journey through the heart of the country.
• Open-air Viewing Carriages: Step outdoors to experience nature up close and immerse yourself in the magnificent scenery as you travel.
• Scenic Cafe: Indulge in the journey with locally sourced food and drinks available at the Scenic Cafe on board, enhancing your travel experience.
• Audio Commentary: Stay engaged and informed by listening to audio commentary that provides insights into the stories and history of the landscapes you pass by, adding depth to your journey.

These features collectively enhance the travel experience, allowing passengers to appreciate New Zealand's stunning landscapes while enjoying the convenience and comfort of these train services.

Absolutely, we prioritize inclusivity. Our Scenic Class carriages on the Northern Explorer, Coastal Pacific, and TranzAlpine trains are designed to ensure comfort for everyone, including passengers with wheelchairs, powerchairs, or mobility scooters. Specially designed wheelchair spaces are available in the spacious Scenic Cafe carriage. For those with hearing impairments, all our scenic train carriages are equipped with hearing loops to enhance the audio experience.

Train timetables can be accessed through the following links:

• Northern Explorer: View the timetable here
• Coastal Pacific: View the timetable here
• TranzAlpine: View the timetable here

Please check the respective timetables for detailed departure and arrival times, as schedules may vary.

Yes, you can bring your own food and drinks onboard the train. However, there is also onboard dining available for passengers. The Northern Explorer, Coastal Pacific and TranzAlpine trains offer a Scenic Cafe where you can enjoy locally sourced food and beverages. Additionally, there is the Scenic Plus Dining Experience (TranzAlpine only) that provides a specially crafted menu of regional cuisine and a unique dining atmosphere. So, whether you choose to bring your own refreshments or enjoy the onboard dining options, you have flexibility in how you satisfy your culinary preferences during the journey.

Yes, you can bring luggage on New Zealand trains, but there is typically a limit to the baggage allowance. The specific baggage allowance may vary depending on the train and class of travel. Passengers are usually allowed to bring one piece of checked bag or suitcase, along with a smaller carry-on or handbag. It's essential to check the train operator's guidelines before your journey to ensure that your luggage complies with the allowed dimensions and weight restrictions. Being aware of the baggage allowance will help ensure a smooth and hassle-free travel experience on the train.

For the best experience, we recommend booking your tickets in advance for the Northern Explorer, Coastal Pacific, and TranzAlpine trains. These journeys are popular, especially during peak times, so reserving your seat early ensures availability and preferred options. If you need assistance, our Reservations team is here to help you with your booking. Planning ahead allows you to organize your trip smoothly and cater to any specific needs. Feel free to explore our train websites for more details and exclusive offers.

Only professionally trained service animals that are assisting customers with disabilities are permitted onboard.

Certainly, all trains offer family-friendly amenities and activities to enhance your journey. Enjoy spacious and comfortable seating, perfect for families traveling together. Engage in the immersive experience of the Open-air viewing carriage, capturing the attention of all ages. For a delightful dining experience, our Scenic Plus Dining (TranzAlpine) offers a menu with something for everyone. Kids and adults alike will be captivated by the scenic beauty. Make lasting memories with your family while traveling aboard our scenic trains.

Yes, you are welcome to use your electronic devices like laptops and smartphones onboard our trains. Feel free to stay connected, work, or simply enjoy entertainment during your journey. The scenic views outside your window and the comfort of the train's facilities make for a perfect environment to use your electronic devices throughout the trip.

Yes, you can purchase souvenirs and local products onboard the trains. Our onboard shops offer a selection of items that showcase the culture and essence of New Zealand. Whether you're looking for unique souvenirs, locally crafted goods, or other memorabilia, the shops provide an opportunity to bring a piece of the journey and the country's charm back with you. Explore the available offerings and take home a special memento of your travel experience.

To get the best views from the train during your journey, choose the side with optimal scenic vistas and sit near unobstructed windows. Utilize open viewing carriages if available and plan your trip during daylight hours to fully appreciate the landscapes. Stay attentive to capture unexpected sights, and keep your camera charged. Don't hesitate to ask train staff for viewing recommendations. Ultimately, relax and enjoy the ride, as most train routes in New Zealand offer stunning views on both sides, ensuring a memorable experience.

Absolutely, Train Journeys in New Zealand present travel packages that seamlessly integrate train journeys with diverse activities and accommodations. These all-encompassing packages frequently encompass stays in various destinations, guided tours, and activities that harmonize with the train experience. This approach facilitates exploration of different facets of New Zealand while benefiting from thoughtfully designed travel plans. To delve into these offerings, check our website or connect with our Reservations team for detailed information and bookings.

Yes, you can bring your bicycle on the train, and there are dedicated bike storage facilities onboard. The trains provide storage areas where you can securely stow your bicycle during the journey. This allows you to combine your scenic train adventure with cycling activities, offering a versatile and immersive travel experience. It's recommended to check with the train service for specific guidelines and arrangements related to bringing bicycles onboard.

The best time to take a train journey in New Zealand depends on personal preferences. Spring offers colourful landscapes, while summer provides longer daylight hours and outdoor activities. Autumn showcases stunning fall foliage, and winter brings snowy landscapes. Consider weather, train routes, and desired activities to choose the ideal time for your travel and experience the country's unique charm in different seasons.

It's advisable to book your train tickets as early as possible to secure the best fares and ensure availability, especially during peak travel seasons. Generally, booking your tickets several weeks to a few months in advance can help you access discounted fares and preferred seating options. Keep in mind that popular routes and special events might lead to higher demand, so early booking is recommended for the best deals and a smoother travel experience.

Yes, it is possible to upgrade to a higher class of service after booking your train tickets. Keep in mind that upgrades are subject to availability and may vary depending on the specific train service and route. It's advisable to check with our Reservations team for the most accurate and up-to-date information regarding upgrading your class of service and the associated costs.

The Northern Explorer train offers a captivating rail journey through the heart of New Zealand's North Island. It covers the route between Auckland, the largest city in the North Island, and Wellington, the capital city. The journey spans approximately 648 kilometres (402 miles) and takes around 12 hours to complete. Passengers can enjoy a diverse range of landscapes, from rolling farmlands to dense forests, stunning river valleys, and even views of iconic volcanoes like Mount Ruapehu. The Northern Explorer showcases the beauty and diversity of New Zealand's North Island, making it a scenic and immersive way to experience the country's natural wonders.

The Coastal Pacific train journey operates on the South Island of New Zealand, running between the delightful port of Picton, which serves as the gateway to the beautiful Marlborough Sounds, to Kaikoura, renowned for whale watching, and finally to Christchurch, the South Island's largest city. This scenic train journey offers passengers breathtaking views of diverse landscapes, including the rugged Kaikoura Mountain ranges on one side and the picturesque Pacific Ocean coastline on the other. The route also passes through the wine-growing region of Blenheim and offers glimpses of marine wildlife like seals and penguins. The Coastal Pacific train journey is a captivating way to experience the stunning beauty of New Zealand's South Island.

The TranzAlpine train journey spans 223 kilometres across New Zealand's South Island, traveling between Christchurch and Greymouth. The route traverses diverse landscapes, from Canterbury Plains to the Southern Alps via Arthur's Pass. This nearly 5-hour adventure offers panoramic windows and an open-air viewing carriage, showcasing river gorges, high plains, and lakes. Scenic commentary enriches the experience. Scenic Plus dining features regional cuisine and storytelling. An immersive journey that captures the essence of South Island's beauty, the TranzAlpine train delivers an unforgettable rail experience connecting the east and west coasts through breathtaking scenery.

The TranzAlpine train journey is a showcase of New Zealand's stunning landscapes. Some highlights of the trip include:

• Canterbury Plains: The journey starts with the expansive Canterbury Plains, an agricultural heartland.
• Waimakariri River Gorge: The train follows this winding river through a picturesque gorge.
• Staircase Viaduct: A dramatic 72-meter-high viaduct crosses the Staircase Gully.
• Arthur's Pass: The train ascends to this alpine village, offering mountainous views.
• Otira Viaduct: An engineering marvel, this viaduct carries the train through rugged terrain.
• Lake Brunner: Witness the tranquil beauty of New Zealand's largest lake on the West Coast.
• Southern Alps: The train passes through mountain ranges and tunnels, offering breathtaking vistas.
• Open-air Viewing Carriage: Step outside for an immersive experience of the stunning landscapes.

Throughout the journey, passengers can savour regional cuisine, engage with onboard hosts, and revel in the natural beauty that defines the TranzAlpine adventure.

The Scenic Plus Experience on the TranzAlpine train journey offers passengers an upgraded and enriched travel experience through New Zealand's spectacular landscapes. Passengers opting for the Scenic Plus Experience can savour regional cuisine with a specially crafted menu, accompanied by the captivating stories of onboard hosts. The experience extends to an exclusive Open-air viewing carriage, allowing passengers to immerse themselves in the breathtaking scenery and fresh air. This premium offering adds a sensory and immersive dimension to the TranzAlpine journey, making it a truly unforgettable and luxurious way to explore the South Island's stunning landscapes and cultural narratives.

Certainly, themed train journeys that offer unique historical and cultural experiences are available in New Zealand. These journeys provide passengers with an opportunity to immerse themselves in the rich heritage and stories of the region while enjoying the scenic beauty. Some of these themed journeys include:

• Northern Explorer Train: This journey offers a captivating blend of landscapes and cultural encounters, allowing passengers to connect with the traditions and narratives of New Zealand's North Island.
• Coastal Pacific Train: While not exclusively historical, this journey provides insights into the aftermath of the Kaikoura earthquake and the area's recovery process. It also enables passengers to engage with local culture and lifestyle.
• TranzAlpine Train: Known for its stunning vistas, the TranzAlpine journey also features informative audio commentary that shares insights about the landscapes, history, and communities along the route.

Although not purely themed experiences, these train journeys incorporate historical and cultural elements, enriching the overall travel experience and providing a deeper understanding of the breathtaking surroundings.

Wheelchair Accessibility on Our Scenic Class Carriages

We believe everyone should get to soak up New Zealand’s stunning scenery – that’s why our Scenic Class carriages are fully wheelchair accessible. Just a heads-up: the Scenic Plus dining experience isn’t wheelchair accessible at this stage.

If you're planning to travel on the Northern Explorer, Coastal Pacific, or TranzAlpine with a wheelchair, powerchair, or mobility scooter, you're all set for a smooth and comfortable ride. Our Scenic Café carriage has been specially designed with dedicated wheelchair spaces, making the journey both convenient and inclusive.

Each wheelchair space includes its own table, two companion seats, and a huge panoramic window – perfect for enjoying those breathtaking South Island or North Island views. There's also a second accessible space just across the aisle.

Wheelchair, Powerchair & Mobility Scooter Requirements

To keep things safe and comfy, here are the max dimensions and weight limits:

• Maximum combined weight (passenger + chair): 364kg
• Maximum length: 1295mm (51 inches)
• Maximum width: 762mm (30 inches)