Planning a trip to New Zealand? Our Frequently Asked Questions page covers everything from booking tours and transport options to what to pack and when to visit. It’s your go-to guide for clear, reliable answers that help take the stress out of organising your holiday. Whether you're travelling solo, as a couple, or with a group, you'll find helpful tips to make your Kiwi adventure run smoothly.
Our base station is fully wheelchair accessible, and a wheelchair is available for guests to borrow from reception. The Gondola cabins can accommodate manual wheelchairs up to 600mm wide, which is the maximum width of the cabin doorway. At the summit station, an elevator allows wheelchair users easy access to the café, observatory, and function spaces. However, please note that the Christchurch Discovery Ride is not accessible for wheelchairs.
Unfortunately, the Christchurch Botanic Gardens Tour is not wheelchair accessible. However, if you can step onto the shuttle, wheelchairs and walking frames can be left safely at the Christchurch Botanic Gardens Visitor Information Centre during the tour.
Accessible self drive itineraries typically include an automatic vehicle chosen for ease of access and comfort. Vehicle delivery can often be arranged at accommodation to simplify the start of the journey.
Accommodation on accessible self drive tours is selected to offer step-free access where possible. Properties are chosen to support ease of movement and relaxed stays throughout the itinerary.
Self drive routes are planned with manageable driving distances and regular opportunities to stop. This approach allows for flexible pacing, rest breaks and scenic pauses.
Accessible self drive itineraries can be customised to suit individual mobility and comfort requirements. Adjustments may include additional nights, alternative activities or shorter driving days.
Accessible self drive tours are designed to support travellers with limited mobility. Step-free accommodation, accessible touring options and suitable vehicles are selected to provide comfort and independence.
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