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All the Travel Info You Need, All in One Place

Planning a trip to New Zealand? Our Frequently Asked Questions page covers everything from booking tours and transport options to what to pack and when to visit. It’s your go-to guide for clear, reliable answers that help take the stress out of organising your holiday. Whether you're travelling solo, as a couple, or with a group, you'll find helpful tips to make your Kiwi adventure run smoothly.

Yes, helmets are provided at no extra cost if needed.

In light rain, tours proceed as planned. For heavy rain, we offer rescheduling or refunds.

For kids 4-6 years, we have bike trailers. Kids 7-10 can use ride-on bike trailers, and junior electric bikes are available for kids 10+.

You'll have a walkie-talkie to contact your guide for immediate assistance and a replacement bike if needed.

Yes, using your own bike is possible on some tours. Please check with us before booking.

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