Check In Time
- Please arrive 15 minutes before your selected time for check in
- Please allow 2-3 hours for your experience. Parking is available at the airport.
What To Bring
- Closed/covered shoes
- Warm clothing
- A big smile!
Age Information
- Parental or guardian consent is required for anyone under 18. Children under 12 will be evaluated on an individual basis.
CANCELLATION POLICY
- More than 48 hours before departure: Full refund**
- 24–48 hours before departure: 50% cancellation fee
- Less than 24 hours before departure: No refund
- No-show: No refund
The weather in Aoraki/Mt Cook National Park can change quickly. If flying conditions aren't safe, we may need to reschedule or cancel your flight. If we do cancel, you'll get a full refund**. We’re sorry for any inconvenience. Your safety is our top priority, and we want you to have an amazing experience.
Note: **Refund excludes credit card or payment fees if applicable, which are non-refundable.
*Please see more information on refunds and cancellations in Go New Zealand's terms and conditions.*