NEED TO BRING
- Comfortable riding clothes
- Sunscreen
- Sunglasses
- A fleece jacket
- Water bottle
INCLUSIONS
- Shuttle to Eastwoodhill Arboretum
- Entry to Eastwoodhill Arboretum
- Vineyard platter
- Wine tasting
- Bike and helmet
OPTIONAL ADD-ONS:
- A guide for the day
- Upgrade to an e-Bike
- Jeep or walking tour
- Transfer
CANCELLATION & REFUND
Changes to a booking that reduce its value will incur an administration fee of up to $50 per person per trip change. This fee applies to each subsequent change. Changes that increase the booking's value will not incur this fee.
- 61 days or more: An alteration fee of up to $50 per person may apply to cover additional admin time.
- 15 – 60 days: An alteration fee of up to $100 per person may apply. Additional cancellation or change fees may apply for third-party services (e.g., accommodation).
- 1 – 14 days: No refund is available for changes or cancellations.
- After trip start: No refund is available.
Cancel Entire Booking & Re-book at a later date
- 31 days or more: A booking transfer fee of up to $100 per person applies, with the remainder transferred to an Experience Gisborne or Cycle Gisborne tour of your choice at a later date.
- 15 – 30 days: 40% of the booking total is forfeited, with the remainder transferred.
- 1 – 14 days: 100% of the booking total is forfeited, and no booking transfer is available.
- After trip start: No refund is available.
Transferred amounts must be used for a booking within 12 months of the original trip date.
Cancel Entire Booking & Refund
(Also applies if one or more people cancel out of a group booking)
- 61 days or more: A cancellation fee of $150 per person or 15% of the booking total (whichever is greater) is forfeited.
- 31 – 60 days: A cancellation fee of $150 per person or 30% of the booking total (whichever is greater) is forfeited.
- 15 – 30 days: 60% of the booking total is forfeited.
- 1 – 14 days: 100% of the booking total is forfeited.
- After trip start: No refund is available.
If one person in a group booking changes or cancels their part of the booking, it may affect the pricing for the rest of the group, especially regarding accommodation or custom shuttles.