To ensure a comfortable and efficient journey for all passengers, our shuttle service allows each passenger to bring:
- 1 large bag (up to 23 kg / 50 lbs)
- 1 carry-on sized bag (up to 7 kg / 15 lbs)
We do not guarantee Ferry, Flight, Bus, or Appointment connections, but we do our best to make these happen. No liability will be held for missed connections due to the door-to-door nature of our service.
- Outside 48 hours before travel: Full refund less NZ$10 admin fee per person**
- Within 48 hours before travel: No refund
**Note: Any refund approved under our terms and conditions will be subject to a 5% admin & processing fee, which will be deducted from the refund amount. Please see more information on refunds and cancellations in Go New Zealand's terms and conditions.