To ensure a comfortable and efficient journey for all passengers, our shuttle service allows each passenger to bring:
- 1 large bag (up to 23 kg / 50 lbs)
- 1 carry-on sized bag (up to 7 kg / 15 lbs)
- Please bring - yourself, your suitcase and your smile.
- No food or drinks onboard
- We stop for a bathroom/food break mid-journey
We do not guarantee connections for ferries, flights, buses, or appointments due to the door-to-door nature of our service, but we will do our best to make these happen. We are not liable for missed connections. When booking, please mention these in the Comments section.
- Outside 48 hours before travel: Full refund less NZ$10 admin fee per person**
- Within 48 hours before travel: No refund
**Note: Any refund approved under our terms and conditions will be subject to a 5% admin & processing fee, which will be deducted from the refund amount. Please see more information on refunds and cancellations in Go New Zealand's terms and conditions.