Luggage Allowance:
To ensure a comfortable and efficient journey for all passengers, our shuttle service allows each passenger to bring:
- 1 large bag (up to 23 kg / 50 lbs)
- 1 carry-on sized bag (up to 7 kg / 15 lbs)
Please Note:
- Please bring - yourself, your suitcase and your smile.
- No food or drinks onboard
- We stop for a bathroom/food break mid-journey
Duration
- Pick up Invercargill starts: 9:30am
- Drop off Te Anau: About 12:30pm to 1:30pm: This is subject to us departing at 9:30am, and assumes we do not make any off-route stops.
Please note, if there are insufficient bookings, we may code share with another provider, which could adjust your pickup time by approximately 30 minutes earlier. While this will be fully arranged, some drop-off destinations may become unavailable, and your arrival in Te Anau may be delayed by up to an hour. We highly recommend early online booking, as our services operate based on forward bookings only.
Waiver
We do not guarantee connections for ferries, flights, buses, or appointments due to the door-to-door nature of our service, but we will do our best to make these happen. We are not liable for missed connections. When booking, please mention these in the Comments section.
Cancellation & Refund
- Outside 48 hours before travel: Full refund less NZ$10 admin fee per person**
- Within 48 hours before travel: No refund
Note: **Refunds exclude credit card or booking fees if applicable, which are non-refundable.
Please see more information on refunds and cancellations in Go New Zealand's terms and conditions.