Duration
- Tuesday to Sunday: 9:30am - 1:00pm*
*Please allow an extra 30 minutes for drop-off on Tuesday to Friday.
Luggage Allowance:
To ensure a comfortable and efficient journey for all passengers, our shuttle service allows each passenger to bring:
- 1 large bag (up to 23 kg / 50 lbs)
- 1 carry-on sized bag (up to 7 kg / 15 lbs)
Waiver:
We do not guarantee Ferry, Flight, Bus, or Appointment connections, but we do our best to make these happen. No liability will be held for missed connections due to the door-to-door nature of our service.
Cancellation & Refundย
- Outside 48 hours before travel: Full refund less NZ$10 admin fee per person**
- Within 48 hours before travel: No refund
Note: **Refunds exclude credit card or booking fees if applicable, which are non-refundable.
Please see more information on refunds and cancellations in Go New Zealand's terms and conditions.