Frequently Asked Questions about New Zealand Travel

We understand that everyone wants a great view of New Zealand’s stunning landscapes, so we operate a seat rotation policy on all our tours. This ensures fairness and gives everyone the chance to enjoy different perspectives during the journey.

While we can’t guarantee seats near the front, rotating seats keeps things fair for everyone.

If you’re prone to motion sickness, we recommend bringing any medication you might need.

Packing for a trip overseas can be tricky, but we recommend travelling light. If you forget something, you’ll be able to pick it up along the way.

Packing Tips:

• Clothing: Smart casual outfits are suitable for most occasions. Temperatures can vary, so pack light layers and a waterproof jacket regardless of the season.
• Shoes: Comfortable walking shoes are essential, but heavy hiking boots aren’t necessary.
• Accessories: Bring a sunhat, sunblock, sunglasses, and a swimsuit for beaches and hot pools.

Luggage Allowance:

To make travel easy, please limit your luggage to:

• 1 medium-sized suitcase (maximum 23kg / 50lbs) – stored in the coach’s luggage compartment and not accessible during the day.
• 1 small day bag or soft backpack – perfect for items you need during the day, like a jacket, sunhat, camera, or water bottle.

Optional activities must be booked with the Grand Pacific Tours Crew while on tour. Payment is made directly to the activity operator.

Please contact us if you want a soft copy of the brochure.

Award-Winning Travel Documentation

Grand Pacific Tours provides one of the most comprehensive documentation packs in the travel industry. Our travel agent partners have recognised our commitment to quality, awarding us multiple accolades for delivering the best documentation packs available.

Documentation Pack Inclusions

Each traveller receives a durable travel bag, ticket wallet, luggage tag, and personal name badge. The ticket wallet includes a detailed tour itinerary, an Optional Activities Directory, a map, a questionnaire, and an emergency contact card.

Contents of Your Documentation Pack

• Ticket Wallet – Includes flight itinerary (if applicable), tour itinerary, tour questionnaire, Optional Activities Directory, touring map, resealable plastic bag (for customs), and an Emergency Contact card.
• Luggage Tag
• Name Badge
• Travel Bag
• Merchandise (if applicable)

Note: Contents of the Documentation Pack can vary each season.

Travellers Residing in Australia

Your Grand Pacific Tours (GPT) documentation, including any merchandise, will be sent to you approximately two weeks before departure. These items will not be available once you have departed Australia.

Travellers Residing Outside of Australia

Your personalised itinerary will be emailed to you. Your GPT documentation and any merchandise will be available for collection at your first night's accommodation, as per your tour itinerary.

If you do not require certain items from the Documentation Pack, please return them to the GPT Representative on the first morning of your tour, and they will be recycled. You can also view the contents of the Documentation Pack on our website before arriving in New Zealand. If your pack is not available at your hotel, please contact GPT.

Unfortunately, we are unable to provide documentation in advance.

Grand Pacific Tours (GPT) can accommodate limited dietary requests, including Vegetarian, Vegan, Gluten-Free, Lactose-Free, Diabetic, and life-threatening allergies (requiring an EpiPen). These requests are forwarded to hotels and attraction suppliers but cannot be guaranteed and do not form part of your contract with us.

Meal options may be limited, as GPT operates volume group tours with buffet or à la carte menus. Due to the complexity of coordinating meals across an extended itinerary, religious dietary requests (such as Hindu Vegetarian, Kosher, or Halal) cannot be accommodated. Any additional dietary intolerances must be self-managed.

Airline meal options are subject to airline restrictions and may vary.