Frequently Asked Questions about New Zealand Travel

Your ticket is valid for 48 hours from the entry date printed on it. You can enter, leave, and re-enter the museum as many times as you like within this period.

Yes, visitors who need assistance can request a free companion ticket for one support person. This applies to both adult ticket holders and international visitors under 16 years old, who receive free general admission. No proof of support requirements is needed.

Yes, photography for personal use is allowed in most areas of the museum, but flash photography, tripods, and selfie sticks are not permitted. Some exhibitions or displays may have specific restrictions on photography, which will be clearly marked. Please respect these guidelines to ensure the safety of exhibits and the comfort of other visitors.

Address: 55 Cable Street, Wellington 6011, New Zealand.

• On Foot: Te Papa is centrally located on Wellington’s waterfront, making it easily accessible by foot. It’s approximately a 20-minute walk from Wellington Railway Station and just a few minutes’ walk from many central city bus stops.
• By Bus: Most Wellington buses, including those from the airport and railway station, stop along Courtenay Place and Willis Street, which are a short walk to Te Papa. Private tour and ‘hop on, hop off’ buses also stop outside the museum.
• By Car: If you’re driving, take the Aotea Quay exit when heading south into central Wellington along SH1. Continue along Waterloo, Customhouse, and Jervois Quays, which lead directly into Cable Street and Te Papa’s car park.
• From the Airport: Wellington Airport is about a 15-minute drive from Te Papa. You can catch a taxi or bus from the airport to the museum.

When you arrive at the Te Papa Museum, have your ticket ready, either printed or on your device. On Level 2, show your ticket to a Host near the Tickets queue, then walk past the queue and enjoy the museum.

Your ticket gives you access to open exhibitions at Te Papa. You’ll need to purchase separate tickets to get access to Te Papa’s paid exhibitions and experiences.

Yes, Te Papa is an accessible museum. Most areas can be accessed by wheelchairs, mobility scooters, and other mobility aids. Free wheelchairs and a mobility scooter are available, and certified assistance dogs are welcome. New Zealand Sign Language options are also available.

The exhibition is suitable for older children and teenagers with an interest in history. As the content explores war and loss, parental discretion is recommended for younger children.

Yes, the larger-than-life sculptures created by Wētā Workshop are a key part of the guided experience.

The tour runs for approximately one hour.