Planning a trip to New Zealand? Our Frequently Asked Questions page covers everything from booking tours and transport options to what to pack and when to visit. It’s your go-to guide for clear, reliable answers that help take the stress out of organising your holiday. Whether you're travelling solo, as a couple, or with a group, you'll find helpful tips to make your Kiwi adventure run smoothly.
Swimwear, long thick socks (suitable for bush walking); a towel & toiletries for a shower afterwards. We provide all other equipment including helmets, lights, any vertical gear, overalls and PVC boots. We have changing facilities available so you can arrive in your street clothes and get changed onsite.
Be sure to book to secure your caving tour by booking in advance. Our trips are popular and bookings are recommended, especially in the summer months. To secure the most suitable departure time(s), make your booking early.
Check-in time is 30 minutes prior to the scheduled departure time for our Adventure Trips.
When it's raining stream levels can rise in the wet part of the Lost World Epic. Haggas Honking Holes is a wet trip but is seldom affected by flooding.
We provide a basic photo service. Our guides take photos on basic cameras and these are provided to clients via internet at no extra charge. However, please be aware that the focus of our activities is on adventure, not photography.
We have found that the flow of these activities becomes disrupted if clients take their own camera gear.
One person’s photographic dream can be at the expense of others in the group who just want to get on with the adventure. There are also safety issues e.g. where loose gear could fall and become damaged or even injure someone.
For all these reasons, no client photography equipment is permitted on any activities. This includes no cameras; no videos; no Go-Pros etc. If you are a professional photographer and really want to take photos with your own gear, then you can talk to us about arranging an exclusive trip for this purpose.
You are welcome to take your camera to the very start of the activity, but will have to leave it behind in the lockers before you head underground. Your understanding and cooperation are much appreciated!
All medical issues must be declared to both our booking staff and activity guides prior to the commencement of your adventure. In most cases, minor medical issues will not preclude participation. Where a client is not suitable for a particular activity we will do our best to indicate a more appropriate alternative.
We do not recommend abseiling ( rappelling ) during the 1st and 3rd trimester due to the need to wear a tight fitting harness across your waist during the abseil. All pregnant clients wishing to participate in one of our adventure options must provide a medical certificate from their General Medical Practitioner confirming that they are fit for abseiling ( rappelling ) and caving. This policy is required for us to comply with the NZ Adventure Safety Regulations.
Clients must have basic fitness
Important
Tests 1 & 2 may be checked by operator at the time of check-in.
Inability of client to complete tests will result in their removal from trip and forfeiture of ticket price.
We therefore strongly recommend that clients complete these tests prior to booking and again immediately prior to travel
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